Hoki99 Privacy Policy – Full Personal Data Protection for Malaysian Players

Hoki99 ("we", "Platform" or "hoki99.wine") takes the privacy and security of every member's personal data seriously. This Privacy Policy has been drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and provides a comprehensive, transparent overview of our data management practices.

When you register as a hoki99 member, make a deposit via Touch 'n Go eWallet, GrabPay, DuitNow or any other Malaysian local payment method we support, play live casino, bet on sports like badminton or cricket, or simply browse our platform – you may share certain information with hoki99. This Policy clearly explains what we do with that information.

We want to make this clear from the outset: hoki99 does not sell, rent or trade your personal data to any third party for commercial purposes. Your trust is our most valued asset, and we will never put it at risk.

Hoki99 collects personal data in several different circumstances depending on how you interact with our platform. Below is a detailed breakdown of the types of data we may collect:

We only collect data that is strictly necessary for the purposes stated in this policy. hoki99 does not collect sensitive data such as medical information, religious beliefs or the political views of our members.

Hoki99 uses your personal data only for legitimate, clearly stated purposes. Below is a detailed explanation of each purpose for which data is used on the hoki99 platform:

• Identity & Account Verification: We use your name, date of birth and identity document (MyKad) to verify that you meet the minimum age requirement of 18 years and to prevent identity fraud on the hoki99 platform.
• Financial Transaction Processing: Your financial data is used to process deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX, as well as to verify and process your winnings withdrawal requests in Malaysian Ringgit (RM).
• Platform Service Delivery: Your profile information is used to personalise your experience on hoki99, including relevant game recommendations, suitable promotions and sport suggestions such as badminton, cricket or slots that may interest you.
• Legal Compliance (AML/KYC): hoki99 is required under Malaysian law to implement Anti-Money Laundering (AML) and Know Your Customer (KYC) procedures. Data collected helps us comply with relevant reporting obligations.
• Customer Support: Your communications with the hoki99 support team are retained to ensure your issues can be resolved effectively and for the purposes of training our support staff.
• Security & Fraud Prevention: Technical data such as IP addresses and login records are used to detect suspicious activity and protect your hoki99 account from unauthorised access.
• Platform Improvements: Aggregated usage data (without any identifying information) helps hoki99's technical team understand usage patterns and make meaningful improvements to the platform.

Hoki99 does not sell, rent or disclose your personal data to third parties for their own marketing purposes. However, there are limited circumstances in which hoki99 may share your personal data:

• Payment Service Providers: To process your deposit and withdrawal transactions via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, and other Malaysian payment methods, hoki99 is required to share the necessary transaction details with the respective payment platform providers. All such providers are bound by strict data protection agreements with hoki99.
• Game Software Providers: Casino gaming software and Sports Betting providers that partner with hoki99 may receive your gameplay data for service delivery purposes. They are not permitted to use this data for any other purpose.
• Legal Requirements: hoki99 may disclose your personal data to Malaysian government authorities where required by law, court order or a lawful investigation.
• Business Transfer: In the event of a merger, acquisition, or sale of hoki99 assets, user data may be transferred. You will be notified before your data becomes subject to a different privacy policy.

Hoki99 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction.

Key security measures implemented by hoki99 include:

• 256-bit SSL Encryption: All data transmitted between your device and hoki99's servers is encrypted using 256-bit TLS/SSL – the same standard used by Maybank2u and CIMB Clicks Malaysia.
• Secure Password Storage: Your hoki99 account password is never stored in plain text. We use strong cryptographic hashing algorithms with a unique salt for each account.
• Two-Factor Authentication (2FA): hoki99 members are encouraged to enable two-factor authentication for an added layer of protection on their accounts.
• 24/7 Security Monitoring: hoki99's intrusion detection system (IDS) continuously monitors for abnormal activity around the clock.
• Internal Access Restrictions: hoki99 staff only have access to the data required for their specific roles, in line with the principle of least privilege.
• Retention Period: Financial transaction data is retained for 7 years in accordance with Malaysian legal requirements. General account data is kept for the duration of active membership plus 2 years following account closure.

As a registered hoki99 member in Malaysia, you have specific rights regarding your personal data. hoki99 is committed to respecting and facilitating the exercise of these rights:

To exercise any of the rights above, please contact the Hoki99 Data Protection team by email at support@hoki99.wine with the subject line "Privacy Rights Request". We will process your request within 30 business days in accordance with Malaysia's PDPA requirements.

The hoki99 platform uses cookies and similar tracking technologies to enhance user experience and ensure the platform functions correctly. Below is an explanation of the types of cookies we use:

You can manage or delete cookies through your web browser settings. Please note, however, that disabling essential cookies may affect the functionality of the hoki99 platform, including the ability to log in.

Hoki99 does not use third-party cookies for third-party advertising or to track your activity on other websites outside the hoki99 platform.

Hoki99 takes the protection of children and young people from accessing our online gambling platform extremely seriously. The hoki99 platform is strictly for individuals aged 18 and above, with no exceptions.

Hoki99 does not knowingly collect personal data from individuals under the age of 18. Should we become aware that we have collected personal data from a minor, we will take immediate steps to:

• Immediately close and suspend the account in question
• Delete all personal data associated with the account
• Processing any remaining balance refund (where applicable) in accordance with the relevant procedure

Parents or guardians who suspect their child has registered or used the hoki99 platform without permission may contact us at support@hoki99.wine for immediate action. Hoki99 is committed to responding to such complaints within 24 hours.

If you have any questions, concerns or requests regarding this Privacy Policy or how hoki99 handles your personal data, please do not hesitate to reach out. We are committed to responding to all privacy-related enquiries within 48 business hours.

How to reach the hoki99 Privacy Team:

• Email: support@hoki99.wine (Subject: "Data Privacy Enquiry")
• Live Chat: Available 24 hours a day, 7 days a week via the chat button on the hoki99 platform
• FAQ Page: Visit hoki99 FAQ page for answers to common questions about privacy and data security

Hoki99 will also update this Privacy Policy from time to time to reflect changes in our business practices or evolving legal requirements. Members registered with hoki99 will be notified of significant changes via email.